Complaints
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Feature: In place of fear – ditching the NHS blame culture
The NHS’s enduring tendency to point the finger when something goes wrong can fill clinicians with…
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Legal Eye: What is a fair investigation at work?
Before taking any disciplinary action, your employer must carry out a fair investigation into the allegations…
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Feature: Working with guardians
Freedom to Speak Up guardians can help boards and line managers find out what’s really going…
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Opinion: Supporting managers to speak up and listen up
NHS National guardian Henrietta Hughes introduces a new e-learning package, and explains how line managers can…
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The Sharp End: Whistleblowing
In today’s NHS, we know it’s crucial to protect people who raise the alarm about poor…