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MiP reps have a unique role: we know how the system works

“My job as a rep is to support members who are experiencing challenges at work and also to support the organisation to do better, by working collaboratively with management and feeding back the voice of our members,” says David Williams, MiP rep at Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (ICB) —commonly known as BOB. David has his work cut out: BOB could be doing a lot better and there are plenty of MiP members needing support from David or the wider union.

After becoming an accredited rep only in February this year, David immediately found himself in the deep end. A restructuring in 2023 had left the ICB facing a 40% cut to operating costs—potentially putting many jobs at risk among its 400-odd staff. A consultation, launched in April, failed to provide staff with enough information, David says, a view shared by most members. “They came up with an operating model that fundamentally wasn’t fit for purpose… You couldn’t see the rationale for why some roles were removed rather than others, and staff were asking questions and not getting any feedback,” he explains.

David brought together the seven unions at BOB to agree a response. “We needed to be co-ordinated and work with the organisation in a positive but challenging way to get them to do the restructuring properly,” he explains. “One of the basic principles of consultation is that staff have sufficient information to ask questions and inform their decisions, and they weren’t able to do that.”

The ICB “relaunched” its consultation in early July, this time proposing to expand its workforce to over 560 posts. “The problem is that they’ve repeated many of the mistakes from the first consultation, but we’ve continued to feed back members’ views, with input from the other unions,” David says. The consultation has now closed and the ICB is now working on the feedback from staff before going to the board for approval.

MiP taking the lead during the negotiations has “worked naturally quite well”, David says, because as a senior manager he knows how the system works. He adds: “I feel the MiP rep’s role is quite unique in that you can use your management experience to bring some shape to the discussion.”

In his day job as associate director of quality, “I tend to get involved when things have not gone so well,” David says. “I work with teams to see what’s gone wrong and what we could do differently—the aim is to design the problem out of the system.” He also supports the commissioning of services for patients who don’t fit into traditional care pathways and supports colleagues to identify good quality services and work with organisations on quality improvement.

Collaborative working and building relationships are key to David’s work as a manager, union rep and co-chair of the ICB’s LGBT+ network. “I like identifying a problem and working with people to find a solution,” he explains. “That’s the bit I enjoy the most. My background is in risk management and I can use those skills to unpick the problem with them.”

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